The Miracle in Detroit: Putting the ROI into ITIL

Every IT manager intuitively understands the difficulty of achieving, and as importantly, demonstrating, a return on investments into technology projects. We all know the drill – delays, changing requirements, changing environments, all leading to challenges in meeting the stated goals of the project. This issue is particularly acute for large, multi-phase deployments such as an ITIL implementation.

The IT department has become the central artery of a large number of organizations. This central artery increasingly finds itself in a predicament – increasing dependence on its services with decreasing budget is putting an enormous strain on the organizations. The annual cost in terms of downtime, compliance costs, and organizational inefficiency is high.

The IT Infrastructure Library (ITIL) offers a solution. But a first look at ITIL can be challenging for IT managers: A massive high cost project which is hard to sell to management and promises returns many years in the future and only after significant investment. If you can pick concrete milestones and, for each milestone, demonstrate and measure the value provided to the organization, much of this risk would be mitigated.

What can you pick as a first milestone in an ITIL project which will make others say: “Wow, yes this is the right way to go?” What can you do to get management to buy into your vision? Read on.

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