| Solidcore systems, Inc. is a global leader in Change management systems and is committed to the success of our customers. Solidcore Systems, Inc. incorporates a highly trained and experienced support organization providing customers with the comfort of round the clock support, helping you deploy and maintain solidcore solutions with critical SLAs.
Contacting Solidcore Support
Registered customers can contact Solidcore support in multiple ways:
- By Phone: +1-888-276-1116
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- By using the Self-Service Portal,
provided a login has been created for you by our support organization.
Registered Customers can login to the self –service portal using the login form on the right. New customers can request to be registered with Solidcore support by sending an email to support@solidcore.com. Forgotten self-service portal logins/passwords can also be rectified by contacting Solidcore Systems via email or phone.
Support Contracts and Availability
Solidcore offers three forms of maintenance contracts. The services packaged with each of these plans and their availability is as outlined below:
Value
Is offered by default to all customers who purchase Solidcore's products. CAS Value includes:
- Product Updates: Free proactive notification of Solidcore product updates.
- Email: Free technical guidance on Solidcore product features and functionality via email. Solidcore Customer Advocacy Support guarantees a response within 48 business hours of receipt of your email.
Plus
Is optionally available to all customers for purchase in addition to Value, which is provided by default. Plus includes coverage provided by
CAS Plus adds:
- Toll-free Telephone: For live on-demand support to help resolve your inquiries promptly.
Premier
Is optionally available to all customers for purchase in addition to CAS Value, which is provided by default. Premier includes all coverage provided by CAS Value and CAS Plus, and includes:
- Dedicated Specialist: For truly personalized assistance with product support, configuration, performance analysis and proactive recommendations by a PTS specialist who is highly familiar with your Solidcore investment and deployment on an on-demand live basis; and,
- Scheduled Conference Calls: For periodic updates and guidance on, analysis of and resolution of your Solidcore investment with your Dedicated Specialist
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